So over the weekend, we had our annual staycation at Mandarin Oriental Singapore (MOSIN) to celebrate our wedding anniversary a bit earlier due to our work schedules. It was also a much-needed break after working late for a few consecutive nights. This year was so much better than the last because Nat was out and about on the floor and I was no longer heavily pregnant and immobile!
So once again, MOSIN displayed impeccable service standards.
We have gone back to stay at MOSIN every year since our wedding in November, 2014. For the past 2 years, they would treat us to some form of a room upgrade and/or late check-out.
This year, there was initially a hiccup that didn’t quite meet our expectations of MOSIN but it was rectified very quickly.
- We were given a room that had just received a fresh coat of lacquer or vanish on its door so the smell was quite overpowering and I tend to be very sensitive to such things. As such, I developed a headache after spending just 30 minutes in the room so I did not feel comfortable having Nat sleep in the room, smelling the lacquer.
- HJ called the reception to see if anything can be done and within 15 minutes, they allowed us to switch rooms. The second room was a bit smaller in size to the first room they gave us but it had a much better view so I was very happy with the room swap.
- Later on at 530pm, a manager visited us in the new room and offered to make up for the earlier unpleasant incident by giving us a 4pm late check-out option the next day!
- Their excellent service was demonstrated again when we went for Martini happy hour. As we had Nat with us, we were brought to the Morton’s restaurant as they had more comfortable table seating arrangements as opposed to the high tables at the bar. I actually had no issue with the high tables because we were carrying Nat in the carrier but seating at tables made it easier to feed Nat his dinner while we enjoyed our Martinis.
In view of the above and more, there will never be a place in Singapore that can replace MOSIN 🙂